Participando en FARO Intergune Donosti

Queremos dar las Gracias a HABIC por la invitación a participar en la Mesa Sectorial – “Internet y Contract: Incorporación de las nuevas tecnologías en el canal Contract” el evento organizado por el Gobierno Vasco y  la Cámara de Comercio de Guipuskoa fomenta los esfuerzos para que las empresas y pymes del país vasco puedan abordar nuevos mercados internacionales y ser mas eficientes en su desempeño.

Durante la mesa sectorial partimos de la pregunta : “Teniendo en cuenta que en 15 años, internet ya no estará solo en los móviles, ordenadores y tabletas sino en la mayoría de los objetos cotidianos, que está haciendo su empresa para participar activamente de este entorno?

La mayoría de las empresas, centradas en negocios b2b tenían muchas dudas sobre  el beneficio de actuar en internet y como hacerlo de manera estratégica, sin embargo ya algunas de ellas lo consideran su canal principal de ventas. Compartimos la mesa con Elena Esturo de Ondarreta y Iñigo Elzo de Ezarri, que han desarrollado el tema y presentaron su proceso y resultados actuales.

Una jornada muy interesante, en el marco de una ciudad amable y acogedora como Donosti (San Sebastián).

La presentació realizada por Jorge Rodriguez director de MIDI en Elisava y Consultor de AlgoBueno puede ser visualizada en este link

La Estética de la Protesta Teaser : Levis en UK

De manera cada vez mas fallída, las agencias de comunicación y publicidad, intentan crear empatías con los usuarios reproduciendo una realidad relevante, vinculada a una ficción de producto. Los esquemas de la realidad, el mercado y la comunicación están cambiando y muchos no parecen haberse dado cuenta.

Próximo post: La Estética de la Protesta.

With increasingly failing formulas, communication and advertising agencies try to create empathy with users trying to reproduce  relevant real facts, linked to a fictional product situations. The structures of reality, the market and communication are changing and many do not seem to have noticed.

Next Post: The Aesthetics of Demonstration

Nuestro nuevo site en algobueno.es

Va pasando el tiempo y vamos acumulando proyectos, clientes y experiencias que hemos querido registrar en nuevo site en castellano dirigido a empresas, organizaciones y gobiernos interesados en invertir en sus procesos de investigación e innovación.

Hemos recopilado algunos de los servicios que hemos venido prestando a diferentes entidades, a través de encargos puntuales, proyectos, investigaciones de largo plazo y sondeos puntuales, para presentar herramientas más accesibles a todo tipo de organizaciones comprometidas en dar un paso hacia adelante bajo los actuales cambios del mercado, el consumo y las comunicaciones.

El entendimiento del momento y el mercado presentes, así como la proyección a futuro de conceptos, retos y nuevos paradigmas, se presenta como una tarea interesante y a la vez necesaria, en el mar de transformaciones que suceden en el mundo actual.

Nos alegra ofrecer un site cada vez mas participativo, cargado con noticias y documentación de libre disposición donde todo el mundo pueda consultar, preguntar, aportar y debatir temas de actualidad en cuanto a tendencias, innovación, investigación y comunicación cultural.

Nos vemos allí para comentar y debatir! http://www.algobueno.es

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Market Revolution or Revolution vs Market? part II

The powerful internet  consumer and the vulnerable citizen

Internet citizens, digital natives and teleworkers have discovered a new habitat where a new society and community agreements can be built and lived. Privacy, anonymity and lack of physical danger have empowered many of us to expand our identities, express ourselves , socialize and develop our hidden talents. This new habitat has provided new spaces and dynamics for many subcultures and ideologies fully or partially repressed by the mainstream , conventional media and public policies. At the same time new markets and possibilities of exchange have grown opening opportunities to both entrepreneurs and customer to find satisfaction to their dreams and wishes online.

Online retailing and service providing has broaden the number of professions in a way, that no industry or employment policy in the world has ever reached. Free exchange and contribution has reached high levels of relevance as much as online stores, online education and content consumption via streaming. All this changes the way we buy and sell, but most of all changes the way we make decisions about it.

Control mechanisms have been created to follow and understand all sources of information, paths, tracks and the digital print all of us leave behind when online, this way governments companies and big corporations keep control of the flows of information shared, sold and offered in the net. So we can practically know almost everything that people do or think when online, assuming they do not ever lie.

Are the new generations becoming the new rebels for a digital nation or is the digital environment educating them ?

Access vs property (for everyone?)

This week Apple announced the release of its latest operating system. This time it won´t be possible to buy it at any store but exclusively online. Amazon has launched it program to rent text books to scholars instead of selling them, someone called this a sustainable initiative. What will happen when computers, can only operate if they are connected to the web and when would it become illegal to avoid digital surveillance?

Access to contents, cloud computing, interconectivity and the possibility to be “always on” means that a lot of information, resources, software and applications will be available for many people, to be used even free of charge. But also means everything we do in that environment leaves a track, a statistic that makes databases grow and become more and more efficient. Optimizing this databases provides hints on what people, like, do , approach, enjoy and need and also allows marketeers, governments and power circles to control and direct information, reactions and scenarios in the digital world. Property (specially intellectual property) becomes and obsolete idea under the slogan of sharing and collaborating.

One amazing thin about cool things is mutation. As soon as cool is identified it mutates into something unexpected, something new, something unreachable. That will be the circle of the future markets, permanent change and permanent adaptation, multiplicity and rebellion. Slippery creativity that mutates as plants and animals do, when the weather changes. A permanent survival.

Is the market ready for this revolution? Is it ready to change and adapt at this pace ? What are communication and advertising agencies capable of offering in this environment? or will this revolution transform our actual concept of markets and trade?

In the next part: Is there a future of Money?

Market Revolution or Revolution vs Market? part I

Recent events in global economy and politics make us think about the ways consumption, production and communications are rapidly changing the old ideas of buying and selling.

Corporations and companies seem to be in the task to think again and act in new ways, finding new ways to get in touch with massive amounts of  consumers and users, that rapidly change their attitudes and approach, towards products and services in the market.

Every change brings more changes and I am truly happy to witness this. It creates a particular state of mind where rigid structures see the need for renovation abandoning part of their established safe zones. In a word,  we are all allowing ourselves to evolve a little.

Rethinking the sense, goals and methods to connect with audiences, will probably provide the basis for deep changes in society as in markets. Some markets becoming more user oriented and other just turning more wild and tough. Production of goods and services has overwhelmed users and a loss of interest in  accumulation has started growing when people found themselves surrounded by more offers than their capability of consumption or even needs.

Abundance of goods and over production made corporations earn so much that a polarization of economic power has grown at the point of making them more powerful than many countries and regions, giving them politic influence and the possibility of changing and creating law.

At the same time the relevance of information technology has given users and consumers the power to network, criticize, oppose and gather to question their own governance, market, society and beliefs. An important awareness about social and environmental tragedies has changed the mindset for many customers who day by day get more information from multiple sources that help them make their shopping decisions. But these information also influence, political and ideological decisions when citizens feel themselves empowered, vulnerable, disappointed or betrayed by their own leaders.

The powerful internet  consumer and the vulnerable citizen + Access vs property (for everyone?) in the next post.

Charla sobre Investigación de Tendencias en Biz Barcelona

Jorge Rodríguez, miembro fundador del equipo de AlgoBueno y director del Master en Investigación para el Diseño y la Innovación en Elisava, presentó el pasado 16 de junio 2011, una ponencia sobre la aplicabilidad actual de las tecnicas de investigación y análisis de tendencias a realizar previa a la creación de nuevas empresas y proyectos de negocio. Reforzando la idea de que una detallada investigación previa a a cualquier iniciativa ayuda a identificar mas exactamente las oportunidades de negocio y definir mas claramente las preferencias de los grupos de usuarios potenciales y clientes del nuevo producto o servicio.

Un aspecto a destacar de la ponencia es la propuesta de usar métodos y técnicas que se centren en el usuario y estrategias, para hacerlo partícipe permanente de todo el proceso de innovación e inclusive de comunicación, de cada producto o servicio que ofrezca la empresa. Crear sinergias sólidas con los consumidores y permitir que definan el rumbo de las características específicas de los servicios,  generan ventaja competitiva ante marcas o empresas que mantengan una posición cerrada o unilateral.

¨”En el futuro, no podrán existir empresas que no escuchen de cerca a sus usuarios” comentaba Rodríguez refiriéndose a la tendencia participativa y la fuerza que cobrado la acción prosumer a nivel global.

Se presentó también durante la charla, el programa de Elisava para apoyar la investigación en pequeñas y medianas empresas,  a través de laboratorios de investigación que funcionan bajo convenio, donde estudiantes, profesores, empresarios y profesionales de cada sector trabajan juntos, para entender las demandas y necesidades de los usuarios y el cambiante ambiente que tienen permanentemente los mercados.

CrowdShopping for Groupon CityDeal

Some weeks ago  we were contacted by Groupon CityDeal,  who were interested in working with us towards offering interesting activities for their Group Deals, and we found this was an interesting opportunity to get to know this system from the inside and accepted the proposal as a learning experience.
Groupon is a Northamerican company created in 2008 by Andrew Mason based in Chicago USA and currently classified as the fasted growing company in history, due to its business model. It promotes discount vouchers to very large databases of users in more than 250 countries across the planet. People acquire discounts that are available for 24 or 48 hours only as a special collective deal.

groupon photocircuits promo

The first idea that came up at Algo Bueno was to create a PhotoCircuits promotion specially designed to fit a Christmas Gift and it had to be affordable, attractive and  desirable for a wide range of customers, and that is exactly what we did.
The way it works is very interesting and of course profitable. Groupon hunts for  interesting products or activities that can attract people massively in short time and partners with local products / services to promote  for 24 or 48 hours  with an attractive discount (40-80%).
So this is how it goes:

  1. An attractive product or service is chosen
  2. The Service/Product provider  finds out the biggest discount they can offer, looking for massive sales and promotion in a short time.
  3. Groupon opens a promotion for 24 hours offering your commodity directly to customers, who buy from Groupon’s website.
  4. Some promotions remains for an additional 24 more hours as a side promotion not in front page, offering customers the opportunity to still buy the promo.
  5. The promotion closes and they might have sold a big amount of commodities, but the sales results haven’t reached your business yet. A big amount of discount coupons have been sold by Groupon.
  6. Groupon provides you with a list of codes corresponding to the Vouchers that have been sold in the last 48 hours.
  7. You provide the service or sell the discounted product and then charge group in a period of 6 months.

The Bright Side
This represents a great opportunity to promote new services and products, to introduce new ideas to the public and to test future products and service at a great scale with a very low investment. Groupon reaches a very big number of potential clients interested in getting involved and wanting to try out new activities, products and services. Most of those potential clients are young middle class women with a good level of education and an open mind, looking for new opportunities and experiences.
This promotional space is fully pre-designed and impact is guaranteed, so the marketing research, clusters and database work is done, and no investment is required. Just a couple of good attractive ideas to bring more people’s attention to your business. The territory for the promotion has also been set by Groupon and there is the possibility of running multiple cities, sequences of cities or regions depending on the capacity of the company offering the commodity. You can choose one city or several depending on how your business runs.
Crowdshopping is a very good tool for entrepreneurs who wish to give impulse to their small businesses but do not have the resources to do it themselves. Designing these type of promotion is not an easy task but we can always give your company a hand with it you find it useful.

The Dark Side
Apparently a lot of people buy the promotion, but they did not really buy the commodity, they just a bought the intention to buy it.
A lot of people buy the Vouchers during the 24 to 48 hour promo, then those coupons have a validity of 6 to 24 months. In that period of time the service should be provided to the client. This gap in time, means that not every coupon becomes an effective sale. Since people buy and give these coupons as gifts to other people, that remain unused or forgotten during the period of validity. A lot people even forget they have bought the voucher, postpone making their purchase or reservation and finally loose it. Considering that not everyone uses the Vouchers, this system can be a great promotion tool for start up companies who wish to boost their communications, but not as a way to boost sales or increase revenue on new commodities.
Why? Users buy the commodity once, at an unreal price that most companies will not be able to sustain. They may be clients for that kind of offer, but not clients when the real price shows up  creating low price expectations on the rest of the products of the company promoted
It works in a similar way as:

  • Experience boxes (where you give to  something to your friends that may not be used, but you accomplish to give a present and fulfill a commitment)
  • Gift cards (when you do not know well the other person or care too little to take time to choose a gift)
  • Gym affiliations (where the intention is strong, but the commitment is low)
  • Insurance Policies (where driven by fear of possible tragedies you pay someone to protect you for things that may never happen)

And in general, all pre paid services that are available but consumers eventually never use. In this case sold by a third party that invest large amounts of money in self promotion to attract a massive number of coupon buyers.
Crowdshopping is a brilliant method that benefits all parts, consumers, companies and Groupon itself. We are currently observing all copycats and versions of this systems that may lead to new creative ways for consumer to act as prosumers with companies offering more accurate and desirable products and service at prices regulated by demand and not by speculation. Probably in the future, as Doc Searls from project VRM at Harvard University proposes, customers will manage service providers with Vendor Relationship management Systems instead of Companies managing them with the now almost obsolete CRM Systems.

Consumption is changing all markets and a revolution is going on.