Roger Martin, Decano de lae Rotman School of Management at the University of Toronto, nos cuenta porqué las personas del mundo de los negocios deberían adoptar la mentalidad de los diseñadores, usando metodologías como el Design Thinking, para adaptarse al ritmo actual de los negocios, el consumo y sobre todo entender las necesidades de sus usuarios, creando nuevos modelos de negocio, experiencias y conversaciones de marca.
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As the world changes and companies become closer to consumers listening to their needs and establishing more fluent conversations, people in the business world need to adopt a creative mindset and combine analytical thinking with Design Thinking. Roger Martin, Dean of the Rotman School of Management at the University of Toronto, tells us how, enjoy
We all know the surprising images Oreo has been bringing to the public attention in the last couple of years. A shift in the way they are creating contents, concepts and distribution of ideas is making a change for this product, that now has a huge growth and expansion in the minds and daily life of people. And that seems to be the key for products and services in the near future. Being able to enter people’s lives in a more one-to-one way. Do not sell me the cookie, do not tell me what to do with it; just give people ideas and freedom and they will show you a thousand wonders. This is the collective creativity is working now. Opening the doors to fun ways to play and innovate, bring our daily vane products to a whole different level and also directly into our hearts. So how about playing together more games and letting collective creativity show new faces for more products? Which will be the next brand and the next level?
What type of Nation do you think Apple, Microsoft, Unilever or Sony Corporation would be?
¿What type of Nation do you think Apple, Microsoft, Unilever or Sony Corporation would be?
That is a question that first came to my mind back in 2004, when I visited the Redmond WA area close to Seattle, where Microsoft Corporation owns its headquarters and long extensions of land. There, hundreds of mini-mansions for MS Executives decorate a Swedish-wanna-be-landscape. Was that a Microsoft country? maybe not, but that is how it felt while talking to people, driving the highway and exploring the suburbs. A particular kind of identity, lifestyle and behavioral agreements, very close to the Microsoft corporate image.
Maybe it is corporate identity that goes beyond the company, into people lives.
As it all sounds like science fiction, we should examine some realities. I guess it all started in 1955 with Main Street USA in Disneyland (The Happiest Place on Earth) where a typical American village was fully reproduced under the company parameters of Disney imagery. Then came Epcot Center, a vision of the existing world (third world excluded) from the Disney point of view, that featured the most touristic and iconic landmarks from an American perspective. Main Street USA
Back in the 70´s, the world was politically divided in Communism and Capitalism basically. After the coldwar and during the late 80´s the Perestroika, the Fall of the Berlin Wall and the political and economic changes in communist countries created an ideological change globally. People started changing their political beliefs and their affiliations changed to more private ones.
During the 90´, companies developed strong efforts towards positioning their values transmitted via brandingbrands becoming economically and symbolically powerful; generating values, lifestyles, followers, collectors of memorabilia, urban tribes and radical beliefs in a global scale. Notions of culture, nation, country and culture mutate and people start believing in branded values, media promoted lifestyles and marketing designed ideologies.
Local, national and regional governments joined forces with the tourism industry to promote specific destinations, immigration, foreign investment and position economic value for countries and cities. That way, places like New York, Mexico, Barcelona and Berlin created whole new brands from their name, supported by local and global investors. Let´s think of Sex and the City, Barcelona Olympic Games, The fall of the Berlin Wall, or the FIFA World Cup as tools for touristic promotion and region branding transmitting values and beliefs, music, visual patterns, food and celebrations that make people come together and identify themselves with these parameters as their ways of expression.
Strong Marketing campaigns about certain regions, countries and cities at the same time that sold destinations, encouraged regionalism, nationalism and local pride. The impact of branding in this sense is double sided, and creates apart from consumption, social transformations followed by strong feelings about the branded place. Something close to the impact of corporate values among company employees and consumers.
So, where does the notion of national culture and product branding cross paths? a possible answer may be found if we ask people where do they belong? Do you feel Spanish, American or Mac user? What defines me the most? My place of residence or my habits? All these questions currently float inside a lot of people´s minds.
The Power of Mutinational Companies to provide services, products and messages to fill people needs has taken them to a position, where their speech may be stronger than politics, culture and the participation of civil society. Most of them have the power to influence law, politics, culture, governance and development in any country to the point of becoming providers of basic services covering people´s fundamental rights like water, electricity, food, health, communications, housing, education, retirement and security.
So, when only companies can provide people with most of the things half of the countries in the world can´t provide, ¿What is left of the notion of Nation? ¿What is the role of nations and governments in the new world order? ¿What is left of civil rights when they enter the marketplace?
So here is my question again
¿What type of Nation do you think Apple, Microsoft, Unilever or Sony Corporation would be?
Roger Martin, Decano de lae Rotman School of Management at the University of Toronto, nos cuenta porqué las personas del mundo de los negocios deberían adoptar la mentalidad de los diseñadores, usando metodologías como el Design Thinking, para adaptarse al ritmo actual de los negocios, el consumo y sobre todo entender las necesidades de sus usuarios, creando nuevos modelos de negocio, experiencias y conversaciones de marca.
